Termos e condições de utilização

1. Commercial Policy

1.1- Bennie holds the license of brand Bennie Kids available through the site www.bennie.pt their products. 
1.2- Bennie can not proceed the receipt orders from customers who are not in accordance with the terms of sale.
1.3- There general terms and conditions of sale are only exclusively regulate the offer, transmition and acceptance of orders placed in www.bennie.pt with customers from online store Bennie.
1.4- The customer should provide to Bennie an email or contact number or other correct complete contact detail in case of Bennie judge necessary.

2. How to order

2.1- To order in bennie.pt/shop is required the user to have an email account and that your browser is set to accept cookies and pop-ups, to allow the enjoyment of all the online shop conditions.
Placing an order is easy:

  • Find the products you qant to buy;
  • Add select products to the cart;
  • Choosing color, size and quantity;
  • Completes the purchase;
  • Select the payment option;
  • Review your order;
  • Proceed to the payment and confirmthe order;
  • You will receive an order confirmation by email.

We reserve the law to not accept your order or cancel it even after the automatic confirmation.
By submitting the order from you agree with the condition of purchase and with other condition in bennie.pt, including the general terms and conditions aswell.
Bennie can not process orders that not have sufficient guarantee of good recovery;
When orders are incomplete or incorrect,or aswell the products ordered are no longer available.
In all of this cases, we will inform you by email, specifying the reasons . If as been made an order and payment for products that are no longer available, Bennie will refunf the money paid for the unavailable items.

2.2- Entitled to not accept the order or cancel the purchase
Bennie is in entitled to refuse any order for any reason. We can also cancel any purchase( even if it has already been accepted by us) under the following conditions and we are not responsable for any damages or costs:

  • The product is not available anymore/in stock( payments will be returned);
  • The billing information is incorrect or not verificable;
  • The order is signed by our security systems as an incorrect order or susceptible fraud;
  • The transfer to order the payment was not received for us within 5 working days after acceptance of your order;
  • If we find you are under 16;
  • There is an error in the price quote;
  • If not possible to deliver on the address provided. 

2.3- Details Information
After received the order we can do some checks on it before we prepare.
These checks may include address verification, credibility and check fraud. About fraud verification we do an automated checks on all orders to filter unusual transactions, suspicious or identified as susceptible to fraud. Suspected fraud will be investigated and if necessary processed.
If you confirm your order means you agree to these conditions.

3. Guarantees and product price identification

3.1- Payments methods
You can find the payment methods available on the website of the payment methods section. We do not accept any other payment method than the above. Please do not try pay by any other way not specified. in this we can not be responsible for loss of payment or any other damages that may possibly result.

3.2- Payment processing
If you make a payment using Paypal/credit card/hipay we will deduct the amount do on your account as soon as your order is processed. In case of payment by credit card, all details( eg card number or expiration date) will be shipped by protocol encrypted to the company that provides the remote electronic payment services, without other persons having access to the all information. This information will not be used by Bennie except to carry out the necessary procedures for the purchase or refund and return. Bennie can use the information in cases of fraud to contact the police. The purchase price of the product and shipping costs, as indicated on the order form, will be charged to the current account when the purchase products are actually shipped.
In case of bank transfer, your purchase is only processed when you make the payment, should send an emai with receipt of the order number.

4. Security

All the informations about your  payment are encrypted from the moment you start until your transation is processed and will not be stored on a public server while we use an encryption software, security of information and payments transmitted by the Internet ou by email can not to be guaranteed. Bennie should not be liable for any damage suffered as a result of the use of electronic media including, but not limited to recurring damage from failure or delay in delivery of electronic communications by another persons or computer programs used for communications or virus transmissions.
In case of you choose to pay by bank transfer, we will start the treatment of the order, after the payment been accepted. This may take several days. Once after 10 calendar days after placing the order and if we not approved any payment it will be canceled. Payments can only be processed if the information of the billing be verified.

5. Retention of title or Reservation of property

Bennie retains ownership of the company's products until it as received full payment of all these products.

6. Prices

6.1- The prices of products are available on website and they contain the value added TAX(VAT). the shipping rates are per order. The exact price of shipping depends on the country where you order and where the product will be delivered. 
for more informations about shipping rates see on delivery section and site returns.

6.2- The prices will be all counted in euros.
Please note that changing country has influence on prices and also in terms of transportation costs.

6.3- Your final price tax and shipping costs are included on final menu of checkout on final price. Prices are quoted when order confirmation wich you can print or download for futur utilization. Please only transfer the exact amount spicified in the order confirmation and make individual transfers per order.

6.4- Prices changes
The prices of products displayed on website are subject to change. Bennie reserve the permission to change the prices without any notice. 
The prices of purchase displayed at the moment are the applicable prices to that purchess. Unless any computer error saved.

6.5- Pricing errors or wrong prices
Please note, sometimes the website can have any error prices even if been updated with full atention.
Bennie does not undertake to supply and reserves the permission to cancel your order in case of error.

7. Quality and Guarantee

Bennie does not sell second hand products, with defect or low quality in relation to the existing market standards the products offered for sale in bennie.pt may not exactly match the real image and colors than the real clothing due to the Internet browser or monitor used. In case of you want return of purchased products, Bennie can not accept returned products that are returnded without the corresponding tag or seal or if have been altered from their original status or damage.

Cookies Policy

Cookies

For this site work properly you can place small files in your device, we call cookies.
Most online shops does.
This feature allows the website to remember your settinga- language, shopping cart, viewed products, font size and another preferences related to how the store will appear on your computer- with this you don't need reset them each time you visit the site. So our site use cookies. Our cookies are not used to identify your personally they are onlu used to website work better for you. Bennie does not use cookies for any other purpose and not use cookies to collect any personal information or for any other purpose.

Legal information

Customer support
For additional information you can contact us by email or comercial@bennie.pt and also by phone to the following number 00351 253818315(available Monday to friday since 9am to 12pm and from 2pm to 5pm) you can also get information on our website in the information menu.

Conditions for promotional code (Discounts)

1.When using according to the rules, a promotion code enables the user to enjoy a promotion/discount on the purchase of a specific product or a set of products, for the period indicated/associated with the promotional code/campaign promotional.

2. The promotion codes are non-transferable and can only be used for online purchases made on the site. Is not allowed any sale, exchange or giving a promotional code for another person. The customer carrier promotional code can not upload or otherwise make available a promotional code on any website or other form of public offer, donation sale or exchange.  The use of promotional codes for commercial purposes is not allowed 

3. The use of promotional code is subject only to the use per product and per order. Promotional codes can not be combined with any other promotions or special offers.

4. The promotional codes are not exchangeable for cash. 

5. Bennie has no obligation to refund promotional codes. However, if Bennie decide to refund a promotional code, you must have access to the original promotional code. To do this you need to keep a copy of your promotional code, otherwise it can not be refunded or replaced in case of loss. 

6. Without any injury Bennie may have the permission to void immediatly if the promotional code of Bennie has reason to suspect that a promotional code is being used: in violation of the conditions above by usurping or in other cases where Bennie has reasons to proceed that way.

Availability

The satisfation of all orders placed ont he site is subject to availability. Bennie tries to ensure that all items offered for sale on the site are in stock. However, Bennie can not accept any orders or cancel orders already confirmed for products that have not already stock. In these cases, Bennie inform the customer to this fact and refund the amount paid.

Promotion of Expiry

The site offers are valid only for the time they are displayed on the site unless be communicated otherwise. Bennie is not linked to any offer, if power errors or spelling mistakes, prices or other information on the existing site. Bennie can cancel any purchase and sale entered into under errors.

Responsability

1- Bennie is lable for damages suffered by the customer in case of this results are from violations attributable to contractual obligations Bennie to the customer or in case of liability Bennie result of legal permission applicable.

2- In case of customer has suffered damage related site activity, the responsability of Bennie will be limited to:

- Damage Bennie products
- Reasonable and demonstrable costs incurred by the customer to find the reason and the amount damages attributable to the damage. The maximum refund of the above damage will(if applicable) the price of products concerned. 

3- Bennie should not be liable for damages suffered by another parties resulting from the use of any of our products. Bennie should not be  liable for damages suffered as a result of misure of our products.

4- Bennie is not responsable for damages by the result of incorrect information on the site.

5- In case os customer get problems in result of gross negligence or other mistake from another part Bennie does not apply either the limitations in this article.

Applicable Law

These general conditions and all disputes arising that relate to these  general conditions, including is validity, site use or purchase the same should be governed by Portuguese law.

Alternation of the Terms&Conditions from Bennie

Bennie can change the terms and conditions any time. The customer is subject the principles and terms in force at the time of your ordern unless the law or authority impose any amendment.


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